Reference

Your Rights and Our Rules, Clearly Stated

This page sets out the legal basis on which 568win operates for eligible accounts in Indonesia, including user eligibility, account conduct, data handling, and what you can expect from us when something needs resolving.

Eligibility by local lawAccount conduct rulesData and privacy termsDANA, OVO, GoPay wallet conditionsContact and dispute paths
568win Your Rights and Our Rules, Clearly Stated
DATA AND SECURITY

How We Handle Your Account and Data

We collect only the data needed to operate your account — registration details, payment records linked to DANA, OVO, or GoPay, and session logs used to verify account activity. Players in Batam and across Indonesia access the platform over an encrypted connection; we do not store raw payment credentials. Here is how we manage your information and your rights within it.

Data We Hold

We store your registration details, wallet references for DANA, OVO or GoPay, and transaction history. We do not hold your full wallet PIN or card data at any point.

Cookie Use

Cookies keep your session active while you navigate the lobby. You can clear them from your browser or mobile app settings; doing so will log you out of the current session.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any unrecognised login attempt should be reported immediately through the in-account Help section.

Data Requests

You can request a copy of the data we hold on your account or ask for a correction via email support. We respond to verified requests within the timeframe required by applicable rules.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a data request, our support team handles legal queries through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, our team will ask for your transaction reference number and wallet account details before escalating the case.

Live Chat Reach the support team directly from the platform. Describe your legal query clearly and our team will log it and respond with next steps.
Email Support Send detailed account or policy queries to our support email. Include your registered account ID and the relevant transaction or date reference.
In-Account Help Log in, go to Account Settings, then select Help and Disputes. You can submit a formal query tied directly to your account record.

Legal FAQs for Your Account

These are the questions we get most often about terms, account rules, data rights and dispute processes. If yours is not here, reach us through live chat or in-account Help.

Eligibility depends on local law in your region. You must confirm that accessing the platform is permitted where you are in Indonesia before registering your account.

When you withdraw to DANA, OVO, or GoPay, we verify that the wallet belongs to the registered account holder. A name mismatch triggers a manual review before the transfer clears.

Yes. Send a written data request to our support email with your account ID. We verify your identity first, then provide your data within the timeframe applicable rules require.

We may suspend or close the account and hold associated funds pending review. You will be notified via your registered contact detail and given a path to raise a dispute.

Log in, go to Account Settings, then Help and Disputes. Submit your case with the relevant transaction reference. Our team reviews and responds with a resolution or escalation path.

We update the terms when platform rules or the legal context in Indonesia changes. The revision date sits at the foot of this page. Continued platform use after an update means you accept the new version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.