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How 568win Handles Your Personal Information

This Privacy Policy explains what data 568win collects when you open an account, connect a wallet like DANA, OVO or GoPay, or contact our support team — and exactly how we use it.

Account data protectionWallet info kept privateNo third-party sale of your dataClear data request processIndonesia-region scope
568win How 568win Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account — including any wallet details linked to DANA, OVO or GoPay — you can reach our team through the channels below. We aim to acknowledge your request promptly and will confirm next steps once we have verified your identity against the account on file.

Live Chat Open the chat widget from any page on 568win. Identify yourself with your registered email and we will locate your account data record.
Email Support Send your data request to our support address with your account username and the specific data action you are asking for — access, correction or deletion.
Account Settings Some profile updates — display name, mobile number, linked wallet preference — can be edited directly from the account settings page without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Your data is stored on secured servers with access restricted to authorised 568win staff only. We apply SSL encryption across all connections between your device and our platform, so information travelling between your GoPay, DANA or OVO transaction and your account record is protected in transit. We retain account data for as long as your account is active and for a period after closure as required by applicable obligations in eligible regions under local law. You have the right to request a copy of what we hold, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies.

SSL Encryption

Every connection between your device and 568win uses SSL encryption. Your account credentials and wallet details are not transmitted in plain text at any stage.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account data while your account is open and for a reasonable period after closure. Support case files are deleted once the case is fully resolved.

Access Requests

Submit a data access or deletion request via live chat or email. We verify your identity first, then confirm what data we hold and the action we will take.

Privacy Policy Questions We Hear Most

These are the questions our account holders most often ask about how their data is used, stored and protected on 568win. If your question is not covered here, reach us through live chat or email and we will give you a direct answer.

We collect your name, email, mobile number and payment method details such as your DANA, OVO or GoPay wallet ID. Device and session data is also logged automatically for security purposes.

We do not sell your data. We share information only with payment processors like DANA, OVO or GoPay partners and fraud-prevention services, who are contractually bound to protect it.

Yes. Contact us via live chat or email with your account username. After we verify your identity, we will compile and send you a summary of the personal data on file.

Send a deletion request through live chat or our support email. We will process it after identity verification, subject to any retention obligations that apply under local law in eligible regions.

No. Your wallet PIN and app login credentials are never collected or stored by us. We only record transaction reference data to match deposits and withdrawals to your account.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can disable non-essential cookies through your browser settings without affecting account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.